To say that we are excited to reopen and start welcoming you back to Cwtch Farm is an understatement. Even the animals did a little lap of the field in celebration when we heard that it was finally our turn to get ready. We want to share a little about the processes that we have introduced in the background to ensure that we minimize any risk of infection and ensure that you can relax and enjoy a well-earned break with us.
What to expect when staying with us
We have high cleaning standards anyway however please be assured that your room has been cleaned and aired to the highest levels prior to your arrival. Rooms are deep cleaned and thoroughly aired between guests. We are rotating our bedding by removing all duvets and pillows from the rotation for at least 48 hours between guests. Everything is cleaned down using disinfectant which meets the BS14476 standard.
Prior to your arrival we ask that you email us 24 hours before to confirm that you fit and not displaying any symptoms prior to your arrival. Should you find you or any of your party have any symptoms within 24 hours of your arrival you must call and cancel your booking. You will unfortunately not be permitted to stay with us while you are unwell. We will, of course, process a full refund of your deposit to you so there is not risk of you losing your hard-earned money.
We have had to remove some of the items that are normally in the rooms for your benefit to ensure there are no opportunities for cross contamination. We have removed spare blankets, pillows and hot water bottles, however if you need any of these additional items, please just ask and we will be happy to bring them to your room for you. We have also removed the leaflets and books from rooms and communal areas, but you are still very welcome to these items so please just ask and we will deliver copies to your room for you to keep.
We have changed our breakfast offering, temporarily, to a continental breakfast which will be delivered to outside your room each morning. You are more than welcome to take your breakfast in the garden if you prefer not to eat in your room. The views from your rooms and from the garden areas really are quite spectacular so please feel free to enjoy them throughout your stay with us. Your room includes unlimited tea, coffee and snacks so feel free to enjoy and if you find that you are running short on supplies again just ask and we will get you topped up.
How you can help
When you are away from your room and as you leave on checkout day, we ask that you leave your windows open to allow the rooms to air, we also ask that you use the hand sanitizer that will be located at the top of the stairs and as you enter the property.
Your stay will be slightly different to previous seasons and for good reason, the changes we have implemented are to ensure that we keep your family and our own safe. We are confident that the changes will not make any difference to your enjoyment and after several months without guests we can assure you that you will receive the very best welcome – we cannot wait to have the chance to look after you and ensure you have the very best time.
So, whether you are already booked in or whether you are thinking about it the time has finally come for us to throw open the doors to Cwtch Farm and welcome you back in. Our human and animal guests are equally welcome and Georgie and Kennie our border collies are desperate to show off their home, their luscious field and views and their beautiful squeaky piggies so pack your bags and come and join us soon for a little Welsh adventure.
Book now to stay with us and start the adventure you have waited months for.